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Consumer Information

Our office and salespeople are all licensed under the Real Estate Agents Act 2008, and operate under the REAA Code of Professional Conduct and Client Care.   You can download and read the full code from the Real Estate Agent’s Authority website: www.reaa.govt.nz

Our complaints procedure

If you have a complaint, we initially encourage direct discussion with the salesperson with whom you have been dealing or our office management.  You can also place your feedback in writing using the forms below and forward it to the office for follow-up and contact with you.

Click here to download a Complaints Form

You can hand your feedback to any of our staff, drop it into the office or send it to the address, fax number or email below.

You may also contact our National office - see www.professionals.co.nz

You can contact the Real Estate Agents Authority directly at any time in respect of a complaint.  Details of their complaints process and their contact details can be found on the Authority Website

We thank you for your communication and taking the time to make contact with us.
Kind Regards
The Management Team

Professionals McDowell Real Estate Ltd
Licensed Real Estate Agent

1290 Eruera Street, Rotorua
Bay of Plenty
Telephone:   07 348 4159
Facsimile:  07 347 7071
Email: results@mcdowell.co.nz

If you need further assistance
with your real estate needs, 
please contact us today.